FAQ
Everything you might want to know about Montvail orders, shipping, returns and the watches themselves. If your question is not here, just get in touch.
Most Asked Questions
How does the 1+1 offer work?
Add two watches to your cart and one becomes free automatically at checkout. There is no code to enter.
How long does delivery take?
Orders usually arrive within 5 to 17 business days, depending on where you are.
Are your watches waterproof?
Our watches are water-resistant for everyday wear, such as rain or hand washing. They are not made for swimming or diving.
Can I return my order?
Yes. We offer a 14-day return policy. See our Refund Policy for the details.
About Montvail
What is Montvail?
Montvail focuses on clean, timeless watch designs, chosen to give you a premium look at an accessible price, without the usual markups.
Are Montvail watches luxury watches?
They are designed to give you a luxury look and feel. We are not a traditional luxury house, but every piece is chosen to feel premium and to wear well above its price.
Shipping & Delivery
How long does delivery take?
Orders usually arrive within 5 to 17 business days, depending on where you are.
Do you offer worldwide shipping?
Yes. We ship internationally, with free worldwide delivery on every order.
Is shipping really free?
Yes. Shipping is free worldwide on every order, with no hidden costs at checkout.
Can I track my order?
Yes. Once your order is processed, you will receive a tracking number by email so you can follow your delivery.
Why does delivery take 5 to 17 business days?
We take care over handling and international shipping so your watch arrives safely and in perfect condition.
Where are orders shipped from?
Orders go through our international fulfilment network, so delivery stays reliable and quality stays consistent wherever you are.
Returns & Refunds
Can I return my order?
Yes. You have 14 days from the day your order arrives to request a return.
What is your return policy?
You can read the full details on our Refund Policy page.
What condition must items be in?
Items should be unused and in their original packaging, with all parts and protective elements included.
Orders & Payments
How does the 1+1 offer work?
Add two watches to your cart and one becomes free automatically at checkout. There is no code to enter.
What payment methods do you accept?
We accept all major debit and credit cards, plus Apple Pay, Google Pay and PayPal, for a fast and secure checkout.
Product & Quality
Will the watch look like the pictures?
Yes, what you see is what you get. Our product images show the real design, materials and finish of each watch.
Are your watches good quality?
Yes. We choose every watch on design, materials and reliability, so the standard stays consistent across the collection.
Do you manufacture the watches?
No. We curate and select watches on design, quality and overall value, so the standard stays consistent across the collection.
Are the watches authentic?
Yes. Every watch is carefully selected from trusted makers, so you get genuine quality in every piece.
Why are your prices so accessible?
We sell direct, so we skip the usual retail markups and pass that value straight to you.
Are your watches waterproof?
Our watches are water-resistant for everyday wear, such as rain or hand washing. They are not made for swimming or diving.
Discounts & Offers
Can I combine discounts?
Offers cannot be combined unless we say so. Only one promotion applies per order.
Why is one watch free?
Selling direct lets us run limited-time offers like this one, so you get real value without us cutting corners on quality or service.
Still Need Help?
How can I contact support?
Head to our Contact Us page to send a message. Our team usually replies within 48 hours.